Privacy Policy

Last updated: 13th December 2024

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services. It also informs you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at hello@elevar.agency.

01. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

02. Collecting Information

02.1 Personal Information You Disclose to Us

The personal information we collect on this website is voluntarily provided by you when you express an interest in our services, participate in activities on the site, or contact us.

This may include:

Name
Phone number
Email address
Company name
Contact preferences

Sensitive Information
We do not request or collect sensitive personal information through our website.

Payment Information
If you sign up for our services, we may collect data necessary to process your payment, such as your payment card details. All payment data is processed and stored by our payment provider, Stripe. You can view their privacy policy here.

02.2 Information Automatically Collected

When you visit our website, some information is automatically collected, such as your internet protocol (IP) address, browser, and device characteristics. This data helps us maintain the security and performance of our services and improve user experience.

Examples of information automatically collected include:

Log data: IP address, browser type, device information, and website activity.
Device data: Information about the device used to access our website.
Location data: General location information based on your IP address (no GPS data).

02.3 Information Collected from Other Sources

We may also collect information from third parties to keep our records up to date or to provide relevant offers. This could include additional contact details or intent data.

03. Processing Information

We process your personal data for the following reasons:

To provide and deliver services to you.
To respond to your inquiries and offer customer support.
To send you service updates or administrative communications.
To deliver marketing and promotional materials (if you’ve opted in).
To monitor trends and improve our website.
To comply with legal obligations.

Legal Bases for Processing

We process your personal data based on the following lawful grounds:

Consent: You can withdraw your consent at any time by contacting us.
Contractual Obligations: To fulfil our commitments under a contract with you.
Legitimate Interests: To pursue our legitimate business interests without infringing on your rights.
Legal Obligations: To comply with legal requirements or assist law enforcement.

04. Sharing Information

We may share your personal data with trusted third-party providers to:

Deliver our services (e.g., MailChimp, HotJar).
Process payments (e.g., Stripe).
Analyse website performance (e.g., Google Analytics).
Manage marketing campaigns (e.g., Meta Ads, LinkedIn Ads).

All service providers are contractually obligated to protect your data and only use it for the purposes outlined.

05. Storing Information

05.1 Retention Periods

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When no longer needed, data will be securely deleted or anonymised.

05.2 Security Measures

We use industry-standard measures to safeguard your personal data. However, no system is completely secure. Please access our website within a secure environment to reduce risks.

06. Your Privacy Rights

Depending on your location, you may have the following rights:

Access your data and receive a copy.
Request deletion or restriction of your data.
Opt out of marketing communications.
Withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us at hello@elevar.agency.

06.1 Complaints

If you believe we’ve mishandled your data, you have the right to lodge a complaint with your local data protection authority.

06.2 Cookies

You can manage cookies through your browser settings. Disabling cookies may affect certain features of our website.

07. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The “last updated” date at the top reflects the most recent changes. We encourage you to review this Privacy Policy periodically.

08. Contact Elevar MCR Limited

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: hello@elevar.agency
Postal Address: Elevar MCR Limited, 9-10 Cross Street, Preston, Lancashire, PR1 3LT